MY ORDER
How do I place my order?
Simply choose your favorite design or style from the drop-down menu on the product page.
Then click "Add To Cart" and follow the steps to complete your order.
You will receive a confirmation email with your order details immediately after you finish your purchase.
How do I check the status of my order?
Within5-14 days, a shipping confirmation will be sent to you via e-mail. In this email, you will have aView Orderbutton which will take you directly to the live tracking updates. Once on the tracking page, click onTrack Your Packageto follow the status of your order.
I changed my mind, can I cancel or modify my order?
Sure! Contact our Customer Support and we'll make sure to process your cancelation or modification request.However, please keep in mind that any cancelation or modification request can be granted if it's still within 24 hours since the order was placed.After 24 hours, the order will be in production and it will already be too late to process cancelation or changes in the order. Our Customer Support team operates 24/7 to serve you better! If you are emailing to request a cancellation or change in your order, this will not be confirmed until our team has responded to you.
I emailed to cancel my order but still received a shipment notification?
Our Customer Support team operates 24/7 to serve you better! If you are emailing to request a cancellation or change in your order, this will not be confirmed until our team has responded to you.If you receive a shipment notification after having cancelled your order, please contact us as soon as possible at Contact Us and we will make sure your order is cancelled. We will fix it for you ASAP.
What if I don't get a confirmation email?
If you don't see a confirmation email in your inbox, check your spam folder or make sure that you entered the correct email address when you checked out.Still can’t find it? Don’t worry, just Contact Us and we'll send it again.
CONTACT US
How do I contact you?
We are more than happy to assist you with any concerns. You can , send us an email at support@tropicdune.com
How do I provide feedback?
Once your package arrives, you will receive an email where you can write a review about your product(s). Your feedback is always important to us and we will be happy to hear from you.
PRODUCTS & PRICING
How Does Yes We Vibe Keep Its Prices Competitive?
We are an online retailer offering custom designed apparel and products. We supply print-on-demand and ship our products directly from the manufacturer to you, which means there are no middlemen, mark-ups, or extra charges for our merchandise. Check out our About Us to learn more about our brand.
How do I know which size to get?
Ordering online can be a gamble, but we make it easy. Before you place an order, we suggest checking our Sizing Chart provided on our product pages.
What is the product guarantee?
Yes We Vibe offers a 100% satisfaction guarantee. All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing, or incorrect item free of charge. Please see our Return and Refund Policy for further details.
PAYMENT
What type of payments do you accept?
We accept Visa, Mastercard, AMEX, Discover, JCB, Diners Club, and PayPal. For US customers, we also accept Shop Pay, with the option to pay in installments.
What currency are the prices in?
All prices in our store are in US dollar currency.
When will my card be charged?
Just after your order has been successfully placed.
How Secure is my Personal Information?
Yes We Vibe adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
I forgot to use my discount code.
If you were unable to apply your discount code in your order, please contact us immediately and we will be happy to assist you.
What to do if I am having issues completing my order at check out?
Our website operates smoothly but there are rare instances that may prevent you from placing an order. If you encounter any issues checking out, we recommend trying the following:Clear your browser cache and it might fix the issue. If clearing your browser cache and cookie history does not resolve the issue, we recommend trying to complete your purchase with a different browser (Firefox, Chrome, etc) or device.If you're still having trouble, please contact us and we'll investigate further. You may also send us an e-mail or call us to place an order over the phone.
SHIPPING
When can I expect to receive my package?
All of our products are printed on demand and handmade specially for each customer when they order. This process allows us to create unique and quality custom designs with no waste. It usually takes 5-7 days for our production team to make your order. When the order ships out, the estimated timeframe for you to receive it is around 3 to 5 weeks.
Do I need to sign for my parcel?
A signature is not required when receiving the package.
I never received my package, what should I do?
If you still have not received your package 60 days after placing your order, please let us know. This kind of issue does not happen often but if you experience it, please contact our customer support and we'll sort it out ASAP and we'll surely do our best to assist you.
How much does shipping cost?
Once you've clicked through to Secure Checkout, you can enter your delivery address and continue to the shipping method. Shipping costs are calculated and added to your subtotal in the order summary.
Can I upgrade my shipping to express?
We understand that you are super excited to receive your order. We sincerely apologize but we do not offer express shipping at the moment.
Why are tax rates different for each state in the US?
Sale tax rates differ by state and you'll be able to see the costs in your order summary!To abide by the law, we do have to follow these guidelines. This is completely out of our control and we cannot alter these charges.